@misc{ais_repository_3281,
  title = {Analisis  Kualitas Pelayanan Customer Service dengan Menggunakan Metode Importance Performance Analysis (IPA) dan Customer Satisfaction Index (CSI) (Studi Kasus Pada Bank Nagari Cabang Pariaman},
  author = {VENI GOWINDA MARSHALIA. C},
  year = {2025},
  publisher = {Sekolah Tinggi Teknologi Industri (STTIND) Padang},
  howpublished = {Repository AIS},
  note = {oai:ais:library-item:4410}
}